Innovation Dinner
Customer Loyalty and Retention.
Validify is partnering with Women of Retail to bring together senior female leaders and industry experts to discuss the potential impact of a new government on the retail sector and strategies for generating customer loyalty in a persistently challenging market.
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In Partnership With Women of Retail
Lead Sponsor
All this at the event:
This dinner is for senior decision makers from leading retailers and brands.
- Our panel of experts will share and discuss real-life case studies on how loyalty influences retention in an increasingly competitive landscape.
- Two amazing panels moderated by Kate Nightingale, founder of Women of Retail - Speakers include, Annabelle Baker (Global Brand Director for Lush), Simone Williams Global Digital Director for COS), Louisa Nicholls (MD of Tech & Digital Experience at Coutts) and Jessica Coleman (PM tech & Transformation for White Stuff).
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Panel 1: Changing of the Guard - how a change of government(s) impacts global retail
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Panel 2: How to maintain loyalty and retention in a tough economic market
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- Discover the latest customer loyalty and retention innovative solutions providers that can help you transform your business.
- Get a free copy signed copy of Valentin Radu's book on customer lifetime value.
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Share your experiences, while enjoying a 5 course gourmet dinner alongside an exclusive group of your peers in private surroundings.
Agenda
6.00pm
Check in, canapes & refreshments
6.30pm
One to one intro meetings
7.30pm
Networking & pre-dinner cocktails
7.45pm
First course
8.00pm
First panel
8.45pm
Second & third courses
9.15pm
Second panel
10.15pm
Wrap up
Speakers & Panelists
Lou Nicholls
MD at Coutts, leading Digital, Experience, and Design for the NatWest Group Wealth Division.
She drives digital transformation and fosters a client-centric design culture, enhancing Coutts' digital presence in Private Banking. Under her leadership, the team have won a number of high profile industry awards for digital transformation and CX.
Before Coutts, Lou spent over 15 years at John Lewis, where she led teams across marketing, brand, digital, omni channel and social. She also served as Chief Customer Officer at M&Co, sitting on their board spearheading a full rebrand and website re-platform.
A recognized expert in digital, brand, and consumer trends, Lou is a frequent event speaker, mentor and advisory board member in the Martech space.
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Jess Coleman
PM, Tech and Transformation at White Stuff
Jess Coleman is a Technology & Transformation Programme Manager with over 9 years of Retail Technology experience, working with innovative brands such as Sweaty Betty and White Stuff. Jess excels in leveraging SaaS environments to enhance the Omnichannel Customer Experience.
Her strategic and forward-thinking approach has made her a key player in system implementations and an industry thought leader.
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Annabelle Baker
Global Brand Director at LUSH
Annabelle Baker is a highly accomplished leader with over 20 years of experience in the beauty and retail industry. As the Global Brand Director and Board director for Lush, she plays a pivotal role in shaping the brand’s global identity and has held key roles at Lush, including Managing Director for Greater China, where she successfully led the brand’s expansion.
Her leadership has earned her recognition as one of the top marketers of 2023. With expertise in global business strategy and a passion for ethical practices, Annabelle is a respected voice in the industry.
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Simone Williams
Digital Director at COS
With over 17 years of experience at the helm of some of the UK and Europe’s most renowned fashion brands, Simone Williams is a seasoned leader in the retail industry. Having held prominent leadership roles at Whistles and Ted Baker, Simone has consistently demonstrated her expertise in driving strategic growth and innovation within the digital ecosystem.
Currently serving as the Global Digital Director for COS, Simone is deeply passionate about leveraging digital strategies and the wider ecosystem to enhance brand presence and customer engagement on a global scale
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Location
Our room at the Radisson Blu Edwardian Hampshire Hotel, London, is located on the top floor, the spacious Penthouse Suite offers breathtaking views of London's skyline - the London Eye, Big Ben and Nelson's Column. As usual we will have our own registration area, cloakroom and facilities.
Retail Innovation Dinners
Validify's retail innovation dinners create an environment for senior decision makers from leading retailers and brand executives and retail solution providers to meet, talk, learn and share ideas. It’s a place to meet your peers facing similar challenges and gain insight from industry experts.
We shine a spotlight on some of the best retail tech solutions, share & discuss real life cases studies and all in the privacy of our own area in suitably wonderful surroundings.
One to one meetings
Our curated one to one meetings allow you to meet and connect with some of the newest and most innovative solution providers that will help you get the most out of the upcoming Peak trading period.
The solution providers will each have five minutes to introduce themselves in a series of rapid fire introductions at the beginning of the event.
